Living in a Northwest Airlines hub, we Minneapolitans have to live with less than stellar flights from time to time (like our cancelled flight home from San Francisco recently; the airline rescheduled us to a midnight flight that took seven hours. When we chose to stay an extra night at a hotel instead, they refused to kick in for the extra expense). So when given a chance to give a little less to this repeatedly disappointing company, I jump.
Like their recent offer of 500 free miles in exchange for filling out a survey. I tried to take the survey, but a technical glitch prevented it. Today, I was asked again, only the ante -- measley already -- was upped to 750 miles. I successfully completed the survey and, in true Northwest fashion, got my reward.... 500 free miles.
Totally minor, but par for the course.